Privacy Policy

Privacy Policy

Introduction

Welcome to https://commercial-re-roofing.storysurge.net (hereafter referred to as “Commercial Re-Roofing,” “we,” or “our”). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy is protected at all times. This Privacy Policy outlines how we handle the personal data of our visitors, users, and customers in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Privacy Act (CPA), Colorado, USA
  • Utah’s Consumer Sales Privacy Act (UCPA), Utah, USA
  • Connecticut’s ConnectiCUT Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia’s Consumer Data Protection Act (VCDPA), Virginia, USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://commercial-re-roofing.storysurge.net
  • Any mobile or desktop applications developed by us
  • Services and products offered through our platform
  • Interactions between users and our support team

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our site. These entities have their own privacy policies, which we encourage you to review before providing any personal information.

Processing Activities

This policy outlines our practices when:

  1. You use our applications and services as an authorized user, granting us access to certain data for the provision of our services.
  2. You visit our website(s) linked to this Privacy Policy.
  3. You communicate with us via email, phone, or SMS, including subscriptions to newsletters or promotional campaigns.

Personal Data Collection

We collect various types of personal information (hereafter “Personal Data”) for the purpose of delivering and improving our services:

  • Account Information: Details related to your user account, such as username, password, email address, and profile settings.
  • Payment Information: Credit/debit card details, billing addresses, and transaction records used for processing payments.
  • Financial Information: Bank account information, investment portfolios (if applicable), or other financial data required for specific services.
  • Purchase Information: Items purchased from us, purchase history, and associated shipping details.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information collected through our applications to enhance user experience.
  • Location Data: Geographic location data provided by your browser or device settings for location-based services.
  • Feedback: Comments, reviews, and ratings you provide to help us improve our products and services.
  • Social Media Information: Data from social media platforms when users choose to connect their accounts with ours.
  • Product Information: Details about products viewed, purchased, or added to shopping carts on our e-commerce platform.

We collect this data through various methods: user input forms, account creation processes, automated tracking technologies (cookies, device identifiers), analytics tools, and third-party integrations.

Cookies

We utilize cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure the basic functions of our site, such as login sessions and navigation.
  • Preference Cookies: Remember user preferences, language settings, and ad choices.
  • Analytics Cookies: Track anonymous usage data, helping us understand how visitors interact with our website, including metrics like bounce rate and time on page.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain Personal Data for the duration required by law or for legitimate business purposes:

  • Financial records and transaction data may be kept for tax and accounting reasons.
  • Purchase history and account information might be stored indefinitely for customer service, fraud prevention, and direct marketing (with your consent).

Once the purpose of data collection is fulfilled, we securely delete or anonymize the data to protect user privacy.

Security Measures

We have implemented robust security measures to safeguard Personal Data:

  • Encryption: All sensitive data transmitted and stored is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third parties for specific tasks, ensuring they comply with our security standards.
  • Regular Audits: Our systems undergo regular security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

Commercial Re-Roofing does not knowingly collect or solicit Personal Data from children under the age of 18 (or the legal age limit in your jurisdiction). If we learn that a child has provided us with personal information, we take steps to delete this data and terminate any associated accounts.

Your Rights

Depending on your location, you have certain rights regarding your Personal Data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Request the deletion of your data where there are no legitimate grounds for retaining it.
  • Restriction: Limit our processing of your data under certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Assert your right to be treated fairly and not suffer adverse consequences for exercising your privacy rights.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience using the contact details provided below. We will respond within the timeframes prescribed by applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage users to review this page periodically for the latest information.

Contact Information

For any questions, comments, or requests related to privacy:

We value your trust in our company and are committed to protecting your privacy throughout your interaction with Commercial Re-Roofing.